This Privacy Policy explains how Atribus (“we”, “us”, “our”) collects, uses and protects your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
Order & Payment: order details, totals and references. Payment card data is processed by our secure payment gateway(s) (e.g., Ozzhow). We do not store card numbers.
Website data: device, browser, cookies and analytics (see Cookies).
Communication preferences: your consent for marketing (opt-in).
2. How We Use Your Information
Process, fulfil and deliver orders; provide support and updates.
Prevent fraud, secure payments and our website.
Send marketing communications if you have opted in (you can opt out anytime).
Comply with legal obligations (e.g., tax record-keeping).
3. Sharing Your Information
Service providers: payment processors, couriers, IT/hosting and analytics partners—only as needed for the stated purposes.
Legal: where required by law, regulation or court order.
We do not sell your personal information.
4. Data Security & Retention
We use reasonable administrative, technical and physical safeguards.
We keep order and invoice records for at least 5 years (SARS requirements). Other data is kept only as long as necessary for the purposes above or as required by law.
5. Your Rights (POPIA)
You may:
Request access to, correction or deletion of your personal information.
Withdraw consent for marketing at any time.
Object to certain processing or request restriction where applicable.
To exercise your rights, contact info@atribus.co.za. If unresolved, you may lodge a complaint with the Information Regulator (South Africa).
6. Cookies & Analytics
Type
Purpose
Examples
Essential
Site functionality, security and checkout.
Session ID, cart state
Performance
Improve site experience via aggregated usage.
Page views, load times
Marketing (optional)
Measure campaigns, personalise offers (only if consented).
Attribution, ads
You can control cookies via your browser settings. Some features may not function without essential cookies.
7. International Transfers
Some providers may process data outside South Africa. Where they do, we take reasonable steps to ensure appropriate protections are in place.